Policies

1. Introduction

Welcome to Vioraveda! Managed by Mrs. Shweta Sidhartha, Vioraveda.com offers natural skincare products and services. By using our website, you agree to the following policies, terms, and conditions. If you do not agree, please refrain from using our services.

2. Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

  • Eligibility: Items must be unused, unworn, with tags, and in original packaging, along with a receipt or proof of purchase.
  • Return Process:
    • Contact us at contact@vioraveda.com to start a return.
    • If accepted, we will send you a return shipping label and instructions.
    • Send returns to: Pune, Maharashtra.
    • Items sent back without prior request will not be accepted.
  • Damages and Issues:
    • Inspect your order upon receipt.
    • Contact us within 24 hours for defective, damaged, or wrong items.
  • Exchanges:
    • We do not offer exchanges. Please return the item and place a new order if needed.
  • Refunds:
    • Once your return is approved and received, refunds are processed to your original payment method within 10 business days.
    • If more than 15 business days have passed after refund approval, contact contact@vioraveda.com.

3. Privacy Policy

We value your privacy. This section outlines how we collect, use, and protect your information:

Information We Collect:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment details (processed securely).
  • Non-Personal Information: Browser type, IP address, device information, pages visited, cookies and tracking data.

How We Use Your Information:

  • Improve website functionality and customer experience.
  • Send newsletters and promotions (with your consent).
  • Provide customer support.
  • Comply with legal obligations.

Information Sharing:

  • We do not sell or rent your data.
  • We may share information with trusted service providers and legal authorities as necessary.

Data Security:

  • We use appropriate measures to protect your personal data.
  • No online method is 100% secure.

Your Rights:

  • Access, update, or delete your information.
  • Opt out of marketing emails.
  • Withdraw consent where applicable.
  • Contact us at contact@vioraveda.com to exercise your rights.

Cookies:

  • Used to enhance your browsing experience.
  • You can control cookie settings via your browser.

Children’s Privacy:

  • We do not knowingly collect information from children under 18.

4. Terms & Conditions

Products & Pricing:

  • All products are subject to availability and may change without notice.
  • Prices are listed in INR and will include applicable taxes and shipping at checkout.

Order Process:

  • You must provide accurate information when ordering.
  • Order confirmation via email does not imply acceptance until the order is shipped.
  • We reserve the right to cancel any order before shipping.

Shipping & Delivery:

  • Orders ship within 8–10 days.
  • We are not responsible for carrier delays or customs issues.
  • Shipping costs are calculated during checkout.

Product Use:

  • Our products are for external use only.
  • Read all labels and instructions carefully.
  • We are not responsible for misuse or allergic reactions.

Intellectual Property:

  • All website content (logos, images, descriptions) is protected by copyright.
  • Reproduction or distribution without written permission is prohibited.

Limitation of Liability:

  • Vioraveda’s liability is limited to the purchase price of the product.

Governing Law:

  • These terms are governed by the laws of India.
  • Disputes will be handled by the courts of India.

Modifications:

  • We may update these policies at any time. Please check this page regularly.

5. Contact Information

For any questions regarding returns, privacy, or terms:

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